Booking your first wig consultation can bring up all kinds of feelings — nerves, hope, uncertainty, maybe even a bit of dread. That's completely normal. This page will walk you through exactly what happens during your appointment and how to prepare, so you can arrive feeling as calm and informed as possible.

Don't Overthink It

We have the questions and the knowledge to help you find your perfect wig — all you need to do is turn up as you are and let us take care of the rest.

Don't Stress About Us Seeing Your Hair Loss

This is what we do, every day. We see every kind of hair loss and every kind of scalp, and we can tell you honestly that everyone who walks through our door is strong and beautiful, just like you. Not to be mushy, but this is exactly why we do what we do — to see that inner light, that smile, that confidence come back the moment the perfect piece goes on. Finding the right wig is genuinely life changing.

What to Bring

• Photos of your hair before hair loss (if available) — even a casual phone photo helps us understand the colour, length, and style you're hoping to recreate

• A support person, if you'd like one — many clients bring a partner, friend, or family member, and you are always welcome to do so

How Long Does a Consultation Take?

Most consultations run for approximately 45 minutes to an hour. We never rush — if you need more time to ask questions, try on different styles, or simply sit with your thoughts, we will give you that time. We often have women in for 2 or so hours, there is absolutely no rush. 

What Happens During Your Appointment

We will start with a conversation — about your hair loss, your lifestyle- ie what do you need out of your wig, what you're hoping for, and any concerns you might have. From there, we will guide you through relevant options based on colour, length, cap type, and budget, and you are welcome to try on as many styles as you like. There is absolutely no pressure to purchase anything during your appointment.

There Is No Pressure to Buy

We know that some women feel anxious about being "talked into" a purchase. We want to be completely clear: our consultations exist to help you make the right decision for you, even if that decision is to take more time, see other options, or come back another day. You are always in control of this process.

What Happens Next

If you do decide to move forward with a wig and it is not in stock, we will talk you through the ordering process and expected lead times. We will keep you updated throughout, and you are always welcome to contact us with questions while you wait.

Ready to Book?

Whether you're feeling ready, nervous, or somewhere in between — we're here, and we will meet you exactly where you are. Consultations are available in person at our Gold Coast boutique, or via video or phone call for clients anywhere in Australia.

Book Your Free Consultation →