Do I need an appointment, or can I walk in?
If you would like a complete consultation an appointment is best to ensure we have adequate time to spend with you. If you would just like to pop in and have a look, you are more than welcome. Our caring, knowledgeable team are always here to help the best we can.
Do you offer a medical discount?
Supporting You Through Difficult Times — Our Medical Discount
We understand that hair loss can be one of the most emotional and life-altering journeys a person can go through. Whether it's the result of alopecia, chemotherapy, trichotillomania, or any other medical condition, we want you to know that we are here to support you — not just with a beautiful wig, but with genuine care, knowledge, and understanding.
As part of that support, we offer a medical discount for clients experiencing hair loss due to a medical condition, on both our human hair and synthetic wig ranges.
Human Hair Medical Discount
Our human hair medical discount is based on the length of wig you choose:
- 8", 10", 12" or 14" wigs — $150 discount
- 16" or 18" wigs — $200 discount
- 20" or 22" wigs — $300 discount
- 24", 26" or 28" wigs — $500 discount
This discount will be applied for you once you let us know you're accessing it for medical reasons — there's nothing extra you need to do at checkout.
Synthetic Medical Discount
For our synthetic wig range, we offer a 10% discount for clients experiencing hair loss due to a medical condition — simply use the code MEDICALTEN at checkout.
This is the same level of discount we generally offer through our various promotional codes, so please note only one discount code can be used per order.
How Our Medical Discount Works
We believe that asking someone to prove their hair loss during what is already a difficult time adds an unnecessary and unkind barrier. That's why we don't require medical certificates, doctor's letters, or any other documentation to access our medical discount.
If you're ordering a synthetic wig, simply apply the code MEDICALTEN at checkout. If you're ordering human hair, reach out to us and let us know you're experiencing hair loss due to a medical condition, and we will apply your discount for you. We trust you, and we are here to help — not to make this process any harder than it already is.
How to Access Your Discount
For synthetic wigs: apply the code MEDICALTEN at checkout — no need to contact us first.
For human hair wigs:
- Get in touch with us using the contact form below, by phone, or by email at info@lacefronts.com.au
- Let us know that you are experiencing hair loss due to a medical condition
- We will apply your discount, either for an online order or ahead of your in-store or video consultation
There is no form to fill out and no documentation to provide for either discount. We simply ask that you reach out, or apply your code, so we can take care of the rest.
You Deserve to Feel Like Yourself Again
Whatever has brought you to this page, we want you to know that you are not alone, and you don't have to navigate this on your own either. Our team has years of experience helping women find a wig that doesn't just cover hair loss — it gives them their confidence, and themselves, back.
If you're not sure where to start, we'd love to talk it through with you. Book a free consultation or get in touch using the form below.
How long does it take to create a Human hair Wig?
Good things take time, and our human hair wigs are no different.
Every human hair wig we make is created to order, with your unique specifications in mind. That's what lets us get the cap size, density, length and colour right for you, rather than sending you something that's merely close. From the day you order, your wig takes six to eight weeks to reach you. We know that's a wait, and we'd rather tell you honestly upfront than rush a piece that isn't right.
If you need something sooner, we understand, and you have options. Our synthetic wigs are in stock and ship straight away, and we keep a small number of ready-to-ship human hair pieces available. Get in touch and we'll tell you honestly what we can do in your timeframe.
What if I want a custom human hair wig?
Every human hair wig on our website is made by us, to order. Nothing is bought in ready-made — when you choose a piece from our collection, we create it for you from scratch.
That means "custom" simply refers to anything we haven't listed. A different colour, a different length, a particular texture, a specific cap size — if you can describe it, we can almost certainly make it.
There's no extra charge for going custom. Our human hair wigs are priced by length, so a custom piece costs the same as a listed one of the same length.
If you'd like something you can't see on the site, email us and tell us what you have in mind. If you're unsure, describe it as best you can, or send a photo — we'll talk it through with you and let you know what's possible.
Can I split my payment?
Yes! However, to do so you will need to contact us directly. Please email info@lacefronts.com.au for further instructions.